SaaS Vendors’ New Trick: Multiplying Pricing Caps by Term Length October 2, 2025 Adam Mansfield Reading Time: < 1 minutes SaaS vendors are sliding a nasty detail into SaaS renewal term price protections: taking a “3–5% cap” and multiplying… Read More
Renewal Pricing Tied to Real Usage? August 29, 2025 Adam Mansfield Reading Time: < 1 minutes SaaS vendors often push programmatic renewal price increases—whether you used the product’s features (new or existing) or not. Here’s… Read More
Salesforce’s New Agentforce Pricing Plans: All About Getting You to Start Using August 22, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode, Adam Mansfield, Salesforce Practice Leader at UpperEdge and industry expect, explains what the new Pay-As-You-Go and… Read More
Salesforce Agentforce: Define Every Action or Pay the Price August 21, 2025 Adam Mansfield Reading Time: < 1 minutes Adam Mansfield, UpperEdge’s Salesforce Practice Leader, explains why getting full transparency (i.e., defining an “action," understanding the licensing metric,… Read More
Microsoft Ends EA Volume Discounts – What It Means for You August 13, 2025 Adam Mansfield Reading Time: < 1 minutes Effective November 1, 2025, Microsoft will eliminate EA volume-based discounts for online services like Microsoft 365 and Dynamics 365.… Read More
A Different SaaS Renewal Negotiation Tactic to Consider August 12, 2025 Adam Mansfield Reading Time: < 1 minutes Adam Mansfield, Practice Leader at UpperEdge, shares a nuanced negotiation approach for SaaS vendors like Salesforce, Microsoft, and SAP.… Read More
Microsoft FY25 Q4 Earnings: Beat Expectations driven by Azure Growth and Copilot Adoption August 4, 2025 Adam Mansfield Reading Time: < 1 minutes Microsoft closed FY25 with strong revenue growth, fueled by Copilot adoption, E5 momentum, and Azure’s breakout 39% growth. Adam Mansfield,… Read More
The Flexibility Mirage: What SaaS Vendors Don’t Want You to See July 11, 2025 Adam Mansfield Reading Time: < 1 minutes Many SaaS contracts lack an appropriate degree of flexibility that leads to enterprise customers having to make unplanned and significant… Read More
Salesforce Pricing Shifts, AgentForce, and Slack: What Customers Need to Know Before Dreamforce July 10, 2025 Adam Mansfield Reading Time: < 1 minutes Salesforce is making bold changes that every customer needs to pay attention to. In this episode of Insights for… Read More
AI-Fueled Cloud Lock-In: Why Escaping Your Vendor Just Got Harder June 20, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield joins Kylie Chisholm to unpack the evolving reality… Read More