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IT service management

Building Elasticity in Outsourced Managed Services

February 18, 2020
Greg Hall
Reading Time: 5 minutes

There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such…

Categories: Application Management Services, Managed Services

ServiceNow is No Longer Just a Tool for IT – Why this Matters

January 17, 2018
Adam Mansfield
Reading Time: 3 minutes

Since ServiceNow’s inception back in 2004, it has been known -- right or wrong -- as an IT helpdesk vendor.…

Categories: Cloud, Contract Negotiations, Salesforce, ServiceNow

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