A note on scope: This is the full-cycle update for the quarter ending in the April–June 2026 window, now that all…
- Categories: Managed Services
Managed Services
- Greg Hall
- Reading Time: 6 minutes
Why hitting your SLAs is no longer enough, and how experience level agreements close the gap between performance and real…
- Categories: Managed Services
The Ruling and Appeal On June 8, 2026, U.S. District Court Judge Leo Sorokin (Boston) struck down Trump’s $100,000 H-1B…
- Categories: Managed Services
- UpperEdge
- Reading Time: 5 minutes
As enterprises enter a new wave of renewals and transformation decisions in 2026, a critical disconnect is emerging in the…
- Categories: Managed Services
- UpperEdge
- Reading Time: 3 minutes
As artificial intelligence becomes a pillar of enterprise innovation, organizations are making a pivotal decision: Should you own your AI…
- Categories: Artificial Intelligence, Managed Services
- Ally Kuppens
- Reading Time: 4 minutes
Technological advances have fundamentally disrupted Managed Services models. As a result, most aged agreements are no longer fit for your…
- Categories: Managed Services
- UpperEdge
- Reading Time: 4 minutes
Generative AI is redefining field services, but organizations must evaluate their MSP's GenAI strategies to ensure alignment with their business…
- Categories: Managed Services
- Greg Hall
- Reading Time: 4 minutes
As managed services (both infrastructure and application support) providers adapt their go-to-market strategies, customers must plan ahead to properly form…
- Categories: I&O Services, Managed Services
- Justin Parker
- Reading Time: 5 minutes
Choosing a hyperscaler includes a series of seemingly unrelated decisions that must be assessed and made with a target end-state…
- Categories: AWS, Hyperscalers
- Justin Parker
- Reading Time: 4 minutes
When it comes to IT spending, it’s never about how much an organization spends as a percent of revenue, it’s…
- Categories: Managed Services, SAP