How to Make Your SLAs Meaningful in SaaS Cloud Agreements December 28, 2021 Adam Mansfield Reading Time: 5 minutes A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum… Read More Categories: Application Management Services, Cloud, Contract Negotiations, IT Sourcing, System Integrators
What You Need to Know About Workday’s Standard SLA and Service Credits March 4, 2021 Erwann Couesbot Reading Time: 4 minutes A service-level agreement (SLA) defines the level of service you expect from a vendor and lays out the metrics by… Read More Categories: Workday
