- Ally Kuppens
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Many organizations still focus heavily on SLA metrics like uptime and ticket closure rates, but those metrics alone do…
IT Cost Optimization
- Adam Mansfield
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Many SaaS contracts lack an appropriate degree of flexibility that leads to enterprise customers having to make unplanned and significant…
Salesforce is making bold changes that every customer needs to pay attention to. In this episode of Insights for…
Salesforce just announced a 6% price increase effective August 1st (20% for Slack Business+), alongside new Agentforce and Slack…
- Adam Mansfield
- Reading Time: < 1 minutes
In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield joins Kylie Chisholm to unpack the evolving reality…
- Adam Mansfield
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Microsoft's mega deal is raising big questions. A report suggests Microsoft is working on a 1 million-seat Microsoft 365…
- Adam Mansfield
- Reading Time: < 1 minutes
There has been speculation that Microsoft is going to one day introduce a Microsoft 365 E7 plan. Adam Mansfield,…
- Jeff Lazarto
- Reading Time: < 1 minutes
In this episode of Insights for IT Negotiations, Jeff Lazarto and Shane Griffin pull back the curtain on a recent…
- Adam Mansfield
- Reading Time: < 1 minutes
Salesforce just released its Q1 FY26 earnings, and it’s clear: Agentforce (Salesforce’s AI offering), and Data Cloud are at the…
- Adam Mansfield
- Reading Time: < 1 minutes
Salesforce just announced a major update to its AI offering, AgentForce pricing model, introducing flex credits as a new, results-based…