How to Make Your SLAs Meaningful in SaaS Cloud Agreements December 28, 2021 Adam Mansfield Reading Time: 5 minutes A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum… Read More Categories: Application Management Services, Cloud, Contract Negotiations, IT Sourcing, System Integrators
Getting to No: 3 Things your Cloud Vendor Won’t Give You (And What to Ask for Instead) July 29, 2021 Adam Mansfield Reading Time: 7 minutes Knowing what vendors will say "no" to can be a powerful tool in your negotiation arsenal When a company properly… Read More Categories: Cloud, Contract Negotiations
6 Steps to Successful SaaS Renewal Negotiations August 18, 2020 Jeff Lazarto Reading Time: 5 minutes It's no secret that preparation is key to successful contract negotiations, but SaaS renewals come with their own set of… Read More Categories: Cloud, Contract Negotiations
The Art of the Cloud Deal July 2, 2020 Adam Mansfield Reading Time: 23 minutes Many companies have had long-standing relationships with their cloud vendors, and their experiences garner lessons to be learned. Regardless of… Read More Categories: Cloud, Contract Negotiations
These 7 Negotiation Tactics are Futile in Cloud Renewals June 10, 2020 Adam Mansfield Reading Time: 5 minutes Procurement departments often seek out “best practices” to help them achieve the most favorable outcome from their cloud renewal negotiations.… Read More Categories: Cloud, Contract Negotiations
The Two Things Customers Want from Cloud Vendors April 16, 2020 Adam Mansfield Reading Time: 4 minutes Cloud vendors could go a long way toward building trust with their customers and differentiating themselves in the market with… Read More Categories: Cloud