How to Make Your SLAs Meaningful in SaaS Cloud Agreements

A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum…

Getting to No: 3 Things your Cloud Vendor Won’t Give You (And What to Ask for Instead)

Knowing what vendors will say "no" to can be a powerful tool in your negotiation arsenal When a company properly…

It's no secret that preparation is key to successful contract negotiations, but SaaS renewals come with their own set of…

Many companies have had long-standing relationships with their cloud vendors, and their experiences garner lessons to be learned. Regardless of…

Procurement departments often seek out “best practices” to help them achieve the most favorable outcome from their cloud renewal negotiations.…

Cloud vendors could go a long way toward building trust with their customers and differentiating themselves in the market with…