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If you are a longstanding ServiceNow customer, chances are you initially engaged ServiceNow as an IT helpdesk or ticketing tool. But over the last several...

Update: After receiving many questions in regards to the topic of this article, we developed a complimentary Java Compliance Self-Assessment Guide to help organizations determine...

This post was updated on February 24th, 2020 to include new information. Everyone is talking about the move to digital to create a compelling user...

A Mystery Wrapped Up in an Enigma Surrounded by a Conundrum Back in April of this year, SAP finally provided some guidance on how it...

Microsoft recently announced upcoming price adjustments that will likely affect their customer’s future purchasing decisions. Specifically, they announced 10% price increases for on-premise Office 2019...

Several longstanding Salesforce enterprise customers have recently noticed changes in Salesforce’s behavior and approach to their relationship. Even if your organization has not yet encountered...

SAP announced an outcome-based pricing model for Indirect Access since the time this post was published. To learn about this new Digital Access model, see...

Earlier this year, SAP’s announcement that external Procure-to-Pay (P2P) and Order-to-Cash (O2C) Indirect Use scenarios will be addressed via order licensing metrics was generally well...

Does your team know exactly how many license entitlements you have purchased from Oracle?  Can you provide a log identifying precisely how many Oracle licenses...

It is understandable why many companies are making the leap to cloud solutions provided by vendors like SAP (see A CIO’s Checklist for your Company’s...

One year has passed since SAP announced S/4HANA, SAP’s next-generation business suite architected with a new code line and powered by HANA, its most advanced...

My father was a second-generation plumber and he believed it was important for all of his children to learn the basics of the various trades. ...

At some point in your Oracle relationship, Oracle will most likely present you with the option of signing an Unlimited License Agreement (ULA), or an...

Ava Smith, Global Chief Information Officer of Heavy Equipment Corporation (“HEC”) sits in her office on a Friday morning putting the finishing touches on the...

UpperEdge would like to provide an update and add some additional support reaffirming our original prediction regarding SAP support fee increases coming in 2017. In...

UpperEdge has observed a substantial rise in SAP Indirect Access non-compliance claims against organizations said to be breaching or exceeding SAP’s definition of “use”. These...

As the consigliere, I am honored whenever people seek my advice as they are placing a great deal of trust in me. It is a...

SAP reported today slowing revenue growth for its full-year 2013 referencing the impacts of currency fluctuations and its shift to the cloud. SAP pre-announced revenue...

There has been a lot of press surrounding the lawsuit that was filed by Bridgestone against IBM for $600M.  Typically, situations like the one with...

On December 9th in a regulatory filing,  Avon announced that they were writing off $125 million in software and development charges related to the rollout...