- Ally Kuppens
- Reading Time: 4 minutes
Technological advances have fundamentally disrupted Managed Services models. As a result, most aged agreements are no longer fit for your…
- Categories: Managed Services
SLA
- Adam Mansfield
- Reading Time: 3 minutes
When looking to structure an IT outsourcing relationship with a chosen provider and seeing the issues that come up throughout…
- Categories: Contract Negotiations, IT Sourcing
- Adam Mansfield
- Reading Time: 5 minutes
A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum…
- Greg Hall
- Reading Time: 3 minutes
How CIO’s and CTO’s are Changing the Narrative on AMS Expectations Application Management Support (AMS) providers aren’t winning or preserving…
- Categories: Application Management Services
Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals: Solid…
- Categories: Application Management Services, I&O Services, IT Sourcing
- Adam Mansfield
- Reading Time: 3 minutes
It is hard to stay on top of the latest news, events and rumblings tied to cloud computing and the…
- Categories: Cloud, ServiceNow
- Adam Mansfield
- Reading Time: 3 minutes
It is not hard to come across a blog or article that covers the “must haves” or “gotchas” in an…
- Categories: Contract Negotiations, IT Sourcing