- Greg Hall
- Reading Time: 3 minutes
Greg Hall
- Greg Hall
- Reading Time: 3 minutes
- Greg Hall
- Reading Time: 3 minutes
Cost optimization is a doctrine that IT organizations have continuously lived by, but it has taken on a higher degree…
- Categories: IT Services
- Greg Hall
- Reading Time: 4 minutes
It’s no secret that Application and Infrastructure Management and Support (AMS and IMS) service providers have latched onto artificial intelligence…
- Categories: IT Services
- Greg Hall
- Reading Time: 5 minutes
To ensure continuity of critical operations, all businesses should take these practical steps to engage, assess, and partner with offshore…
- Categories: IT Services
- Greg Hall
- Reading Time: 3 minutes
There is no denying we are in uncertain and unprecedented times. As the longest bull market in modern history comes…
- Categories: IT Services, IT Sourcing
- Greg Hall
- Reading Time: 5 minutes
There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such…
- Categories: Application Management Services, Managed Services
- Greg Hall
- Reading Time: 3 minutes
How CIO’s and CTO’s are Changing the Narrative on AMS Expectations Application Management Support (AMS) providers aren’t winning or preserving…
- Categories: Application Management Services
- Greg Hall
- Reading Time: 4 minutes
Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services…
- Categories: Application Management Services, IT Sourcing
Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals: Solid…
- Categories: Application Management Services, I&O Services, IT Sourcing
