- Adam Mansfield
- Reading Time: < 1 minutes
SaaS vendors often push programmatic renewal price increases—whether you used the product’s features (new or existing) or not. Here’s…
ServiceNow
- Adam Mansfield
- Reading Time: < 1 minutes
Adam Mansfield, Practice Leader at UpperEdge, shares a nuanced negotiation approach for SaaS vendors like Salesforce, Microsoft, and SAP.…
- Adam Mansfield
- Reading Time: < 1 minutes
ServiceNow just released its Q2 FY25 earnings, and the numbers are big. Subscription revenue jumped 22.5%, Pro Plus AI…
- Adam Mansfield
- Reading Time: < 1 minutes
If your ServiceNow renewal is coming up in December, the time to start planning is now. In this episode,…
- Adam Mansfield
- Reading Time: < 1 minutes
Many SaaS contracts lack an appropriate degree of flexibility that leads to enterprise customers having to make unplanned and significant…
- Adam Mansfield
- Reading Time: < 1 minutes
In this episode, Adam Mansfield, Advisory Practice Leader at UpperEdge, analyzes key messages from ServiceNow’s recent Financial Analyst Day…
- John Belden
- Reading Time: < 1 minutes
As vendors like Microsoft and Accenture leverage AI to gain an edge in IT negotiations, enterprise buyers risk falling…
- Adam Mansfield
- Reading Time: 2 minutes
From Hype to Reality: What ServiceNow Customers Should Take Away from Knowledge 2025 Fresh off the floor at Knowledge 2025,…
- Adam Mansfield
- Reading Time: < 1 minutes
In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield and Kylie Chisholm have a candid conversation on…
- Adam Mansfield
- Reading Time: < 1 minutes
In this candid session, Adam Mansfield, Advisory Practice Leader at UpperEdge, challenges the long-held promise of SaaS flexibility. Drawing from…