- Adam Mansfield
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Enterprise customers are seeing a sharp rise in account team changes across major SaaS vendors like Microsoft, Salesforce, and…
ServiceNow
- Adam Mansfield
- Reading Time: < 1 minutes
In this episode of Insights for IT Negotiations, Adam Mansfield and Kylie Chisholm break down the top frustrations enterprise…
- Adam Mansfield
- Reading Time: < 1 minutes
Is SaaS vendors really in trouble or is that narrative overblown? Adam Mansfield breaks down the growing concern over…
- Adam Mansfield
- Reading Time: < 1 minutes
ServiceNow just reported Q4 FY25 earnings, and the numbers reveal critical leverage points for customers heading into renewals and new…
- Adam Mansfield
- Reading Time: < 1 minutes
Many ServiceNow customers are being told Impact is “mandatory” to win discounts or concessions—especially around year-end renewals. In this…
- Adam Mansfield
- Reading Time: < 1 minutes
Adam breaks down ServiceNow’s Q3 FY25 earnings call, highlighting 22% revenue growth, strong subscription performance, and a bold AI…
- Adam Mansfield
- Reading Time: < 1 minutes
SaaS vendors are sliding a nasty detail into SaaS renewal term price protections: taking a “3–5% cap” and multiplying…
- Adam Mansfield
- Reading Time: < 1 minutes
SaaS vendors often push programmatic renewal price increases—whether you used the product’s features (new or existing) or not. Here’s…
- Adam Mansfield
- Reading Time: < 1 minutes
Adam Mansfield, Practice Leader at UpperEdge, shares a nuanced negotiation approach for SaaS vendors like Salesforce, Microsoft, and SAP.…
- Adam Mansfield
- Reading Time: < 1 minutes
ServiceNow just released its Q2 FY25 earnings, and the numbers are big. Subscription revenue jumped 22.5%, Pro Plus AI…