- Ted Rogers
- Reading Time: 3 minutes
Ensuring transparency in AI-generated RFPs and holding vendors accountable is a vital part of the SI evaluation process. Here’s what…
Artificial Intelligence
- Scott Braverman
- Reading Time: 3 minutes
As artificial intelligence becomes a pillar of enterprise innovation, organizations are making a pivotal decision: Should you own your AI…
- Categories: Artificial Intelligence, Managed Services
- Matt Gowing
- Reading Time: 3 minutes
Salesforce has been accelerating its transformation into an AI-first platform since the summer of 2023 when the vendor applied a…
- Categories: Salesforce
ServiceNow shows no signs of slowing down its GenAI campaign in 2025. Per the vendor’s Q1 2025 earnings call, Now…
- Categories: ServiceNow
The SaaS landscape is undergoing a significant transformation as leading SaaS vendors, like Salesforce and ServiceNow, pivot from traditional per-user,…
- Categories: Artificial Intelligence, Contract Negotiations, Salesforce, ServiceNow
- John Belden
- Reading Time: 2 minutes
As we step into 2025, IT decision-makers must prepare for the evolving landscape shaped by Generative AI, technical debt, and…
- Categories: Artificial Intelligence
- Scott Braverman
- Reading Time: 4 minutes
Generative AI is redefining field services, but organizations must evaluate their MSP's GenAI strategies to ensure alignment with their business…
- Categories: Managed Services
- Ted Rogers
- Reading Time: 5 minutes
The amount of energy and resources spent on Generative AI is consistently capturing headlines. AI’s potential has yet to be…
- Categories: Artificial Intelligence
- Adam Mansfield
- Reading Time: 5 minutes
One thing was abundantly clear after attending Dreamforce and listening to Salesforce’s recent earnings call: all Salesforce customers need to…
- Categories: Salesforce