The SaaS landscape is undergoing a significant transformation as leading SaaS vendors, like Salesforce and ServiceNow, pivot from traditional per-user,…
- Categories: Artificial Intelligence, Contract Negotiations, Salesforce, ServiceNow
Artificial Intelligence
- John Belden
- Reading Time: 2 minutes
As we step into 2025, IT decision-makers must prepare for the evolving landscape shaped by Generative AI, technical debt, and…
- Categories: Artificial Intelligence
- Scott Braverman
- Reading Time: 4 minutes
Generative AI is redefining field services, but organizations must evaluate their MSP's GenAI strategies to ensure alignment with their business…
- Categories: Managed Services
- Ted Rogers
- Reading Time: 5 minutes
The amount of energy and resources spent on Generative AI is consistently capturing headlines. AI’s potential has yet to be…
- Categories: Artificial Intelligence
- Adam Mansfield
- Reading Time: 5 minutes
One thing was abundantly clear after attending Dreamforce and listening to Salesforce’s recent earnings call: all Salesforce customers need to…
- Categories: Salesforce
During Knowledge 2024, ServiceNow and Microsoft executives announced an integration between ServiceNow’s Now Assist and Microsoft’s Copilot for Microsoft 365…
- Categories: Microsoft, ServiceNow
- Greg Hall
- Reading Time: 4 minutes
It’s no secret that Application and Infrastructure Management and Support (AMS and IMS) service providers have latched onto artificial intelligence…
- Categories: IT Services
- Dave Blake
- Reading Time: 5 minutes
While emerging technologies such as Artificial Intelligence (AI), Machine Learning (ML), and the IoT introduce exciting growth opportunities, they also…
- Categories: Artificial Intelligence, Contract Negotiations
