Balancing Accountability and Risk on Multi-vendor S/4HANA Transformations

When implementing S/4HANA projects, companies that adopt a multi-vendor delivery model need to consider the inherent challenges of holding multiple…

IBM, TCS and Accenture Offer Compelling Cases to Combine AMS and IMS Support

Cost optimization is a doctrine that IT organizations have continuously lived by, but it has taken on a higher degree…

There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such…

Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services…

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series, we turn our attention to hosting metrics.…

With the advent of the digital enterprise where more and more organizations are executing to their digital agenda, new technologies…

Best Practice Metrics for Tower-based I&O Services When going to market to secure proposals for Infrastructure and Outsourcing (I&O) services,…