5 Costly Mistakes in Infrastructure Outsourcing October 10, 2023 Greg Hall Reading Time: 5 minutes Consider yourself warned. These mistakes when outsourcing your managed service provider can derail your efforts, erode your business case, and… Read More Categories: Cost Optimization, IT Services, Managed Services
Managed Infrastructure Services: Two Companies on Vastly Different Trajectories February 9, 2021 Greg Hall Reading Time: 4 minutes How IBM’s NewCo split and Atos’s up-and-coming presence in North America are changing the managed infrastructure services landscape There has… Read More Categories: Managed Services
Normalizing Your I&O RFP Proposal: Solid Help Desk Metrics You Can Operationalize March 29, 2019 Greg Hall Reading Time: 4 minutes Best Practice Metrics for Tower-based I&O Services When going to market to secure proposals for Infrastructure and Outsourcing (I&O) services,… Read More Categories: I&O Services, IT Sourcing