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Throughout my career, I have been fortunate enough to be a part of and lead several IT-enabled transformation projects.  In the past several years, I have...

Simultaneously adjusting to new realities and developing forward-looking plans is near-impossible. This checklist will help you focus your efforts. In The Less Obvious Effects of...

Though Workday has primarily been known as a leader and innovator in the HCM space, their recent acquisitions and expansions into the financials, planning, and...

Are you confident in the long-term viability of your current cloud service provider (CSP)? Though many companies have short-term needs or a current project in mind when selecting...

In a recent post, our SAP Practice Lead, Len Riley, shared UpperEdge’s point of view on SAP’s April 10th Indirect Use announcement and some key questions existing...

Digital transformation programs are typically very complex, costly, and risky to the business – both in execution and delivery. For publicly traded companies, these programs...

As we enter a new year and companies look for ways to improve their processes, there is no better time to review your templates and...

Negotiations and contracts with large IT providers can be intimidating and downright confusing. There are some major concerns that plague large enterprise customers after the...

Resolution #1: Limit the service level agreements (SLAs) you manage and track to those that you can align with business-impacting events.  Too often the impulse...

Have you ever completed a major negotiation and wondered why it was so difficult?  Your instinct may be to direct the blame toward your partner. ...

In 2016 the global market for IT outsourcing will approach 300 billion dollars. Roughly 1 billion dollars of contracts will come up for renewal and...

What most organizations ask of their hosting partner is a commitment that their IT environments will run as smoothly as possible, with very little system...

By many accounts, Infosys’ numbers exceeded their Q4 expectations. Fiscal year 2014 saw revenues of $8.2M, a growth that doubled to 11.5% in US dollar,...

Natarajan Chandrasekaran, TCS’ CEO, made it clear during TCS’ recent Q3 earnings conference call that the company is still doing well despite a revenue slowdown...

We’ve received a lot of calls from organizations concerned that the cost/value ratios of their existing maintenance/support contracts are skewed. This is not in the...

A recent Harvard Business Review item caught my eye because it highlighted the similarities between botched home improvement projects and ERP implementations. It also confirmed...

“Nothing is as fast as the speed of trust… nothing is as profitable as the economics of trust.” — Stephen M.R. Covey, The Speed of...