SaaS Price Increases: What If Vendors Only Charged More When You Got More?

September 4, 2025
Adam Mansfield
Reading Time: 3 minutes

Price increases are one of the most common and frustrating challenges enterprises face when managing their cloud software portfolio and…

Categories: Cloud, Microsoft, Salesforce, ServiceNow, Uncategorized

Microsoft Ends EA Volume Discounts: What It Means and How to Respond

August 13, 2025
Adam Mansfield
Reading Time: 3 minutes

Microsoft has made a sweeping change to its Enterprise Agreement (EA) contracting model that will impact all EA customers. On…

Categories: Microsoft

Salesforce Increasing Pricing and Adding Agentforce Options: What Customers Need to Know Now

July 1, 2025
Adam Mansfield
Reading Time: 3 minutes

Salesforce recently made some announcements that will impact go-forward pricing, packaging, and the way customers will pay for Agentforce. These…

Categories: Salesforce

Salesforce’s New Agentforce Pricing: What Customers Should Know

May 22, 2025
Adam Mansfield
Reading Time: 3 minutes

Salesforce recently rolled out a major update to how it prices Agentforce, its AI offering, and it’s a meaningful shift…

Categories: Salesforce

How ServiceNow Customers Can Get the Most Out of Knowledge (Before, During and After)

April 24, 2025
Adam Mansfield
Reading Time: 6 minutes

If you own and are responsible for your company’s ServiceNow relationship, make purchasing decisions, are tasked with negotiating ServiceNow renewals,…

Categories: ServiceNow

Microsoft’s Recent Price Increases: What You Need to Know and How to Overcome Them

April 1, 2025
Adam Mansfield
Reading Time: 4 minutes

If you've been paying attention to Microsoft's pricing trends, this won’t come as a surprise: Microsoft has once again increased…

Categories: Microsoft

SaaS Vendors Push Consumption-Based Licensing for AI Offerings: What Customers Need to Know

March 4, 2025
Adam Mansfield
Reading Time: 4 minutes

The SaaS landscape is undergoing a significant transformation as leading SaaS vendors, like Salesforce and ServiceNow, pivot from traditional per-user,…

Categories: Artificial Intelligence, Contract Negotiations, Salesforce, ServiceNow

Microsoft and Google Are Forcing Customers to Adopt AI at a Premium Price: What Customers Need to Know

January 28, 2025
Adam Mansfield
Reading Time: 4 minutes

As artificial intelligence (AI) continues to reshape the IT industry, massive and influential vendors like Microsoft and Google are now…

Categories: Google, Microsoft

Microsoft Price Increases and “Flexible” Copilot Billing Are Coming: How to Prepare

November 21, 2024
Adam Mansfield
Reading Time: 4 minutes

Microsoft is preparing for substantial price increases on several key products and pricing model changes to their M365 Copilot offering.…

Categories: Microsoft

Are Customers Prepared for Salesforce’s Newest AI Offering, Agentforce?

October 8, 2024
Adam Mansfield
Reading Time: 5 minutes

One thing was abundantly clear after attending Dreamforce and listening to Salesforce’s recent earnings call: all Salesforce customers need to…

Categories: Salesforce

Adam Mansfield

SaaS Price Increases: What If Vendors Only Charged More When You Got More?

Microsoft Ends EA Volume Discounts: What It Means and How to Respond

Salesforce Increasing Pricing and Adding Agentforce Options: What Customers Need to Know Now

Salesforce’s New Agentforce Pricing: What Customers Should Know

How ServiceNow Customers Can Get the Most Out of Knowledge (Before, During and After)

Microsoft’s Recent Price Increases: What You Need to Know and How to Overcome Them

SaaS Vendors Push Consumption-Based Licensing for AI Offerings: What Customers Need to Know

Microsoft and Google Are Forcing Customers to Adopt AI at a Premium Price: What Customers Need to Know

Microsoft Price Increases and “Flexible” Copilot Billing Are Coming: How to Prepare

Are Customers Prepared for Salesforce’s Newest AI Offering, Agentforce?

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