Microsoft Price Increases and “Flexible” Copilot Billing Are Coming: How to Prepare

November 21, 2024
Adam Mansfield
Reading Time: 4 minutes

Microsoft is preparing for substantial price increases on several key products and pricing model changes to their M365 Copilot offering.…

Categories: Microsoft

Are Customers Prepared for Salesforce’s Newest AI Offering, Agentforce?

October 8, 2024
Adam Mansfield
Reading Time: 5 minutes

One thing was abundantly clear after attending Dreamforce and listening to Salesforce’s recent earnings call: all Salesforce customers need to…

Categories: Salesforce

Microsoft and ServiceNow are Integrating Their GenAI Offerings: What Customers Need to Know

May 28, 2024
Adam Mansfield
Reading Time: 5 minutes

During Knowledge 2024, ServiceNow and Microsoft executives announced an integration between ServiceNow’s Now Assist and Microsoft’s Copilot for Microsoft 365…

Categories: Microsoft, ServiceNow

How ServiceNow Customers Can Get the Most Out of Knowledge (Before, During and After)

April 30, 2024
Adam Mansfield
Reading Time: 7 minutes

If you own and are responsible for your company’s ServiceNow relationship, make purchasing decisions, are tasked with negotiating ServiceNow renewals,…

Categories: ServiceNow

Microsoft Dynamics 365 Price Increases: What to Expect Between Now and October

April 23, 2024
Adam Mansfield
Reading Time: 6 minutes

Microsoft announced a price increase to its Dynamics 365 (D365) suite of products that will take effect October 1st, 2024.…

Categories: Microsoft

Salesforce Einstein Copilot: What Customers Need to Know about the Generative AI Tool

March 14, 2024
Adam Mansfield
Reading Time: 7 minutes

At the end of February 2024, Salesforce announced the “public Beta availability” of Einstein Copilot, a new customizable, conversational, and…

Categories: Salesforce

What Matters Most to Microsoft in 2024

February 15, 2024
Adam Mansfield
Reading Time: 6 minutes

Since the start of 2024, and probably leading up to it, Microsoft has made it abundantly clear where their focus…

Categories: Microsoft

ServiceNow’s GenAI Push: What Customers Need to Know About the Costly “Pro Plus” Add-On

February 6, 2024
Adam Mansfield
Reading Time: 6 minutes

Like the other cloud software vendors on the market, ServiceNow is focusing their 2024 strategy on expanding their Generative AI…

Categories: ServiceNow

4 Major Updates to Copilot for Microsoft 365: What Customers Need To Know

January 18, 2024
Adam Mansfield
Reading Time: 4 minutes

Towards the end of 2023, Microsoft announced that their latest offering, Copilot for Microsoft 365 (previously Microsoft 365 Copilot), was…

Categories: Microsoft

Microsoft 365 Copilot: What Enterprise Customers Need to Know

November 7, 2023
Adam Mansfield
Reading Time: 4 minutes

Microsoft recently announced that Microsoft 365 Copilot is now available to purchase for enterprise customers. Microsoft 365 Copilot was first…

Categories: Microsoft

Adam Mansfield

Microsoft Price Increases and “Flexible” Copilot Billing Are Coming: How to Prepare

Are Customers Prepared for Salesforce’s Newest AI Offering, Agentforce?

Microsoft and ServiceNow are Integrating Their GenAI Offerings: What Customers Need to Know

How ServiceNow Customers Can Get the Most Out of Knowledge (Before, During and After)

Microsoft Dynamics 365 Price Increases: What to Expect Between Now and October

Salesforce Einstein Copilot: What Customers Need to Know about the Generative AI Tool

What Matters Most to Microsoft in 2024

ServiceNow’s GenAI Push: What Customers Need to Know About the Costly “Pro Plus” Add-On

4 Major Updates to Copilot for Microsoft 365: What Customers Need To Know

Microsoft 365 Copilot: What Enterprise Customers Need to Know

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