What ServiceNow Customers Can Expect in 2026: A Push for More February 5, 2026 Adam Mansfield Reading Time: 3 minutes ServiceNow’s Q4 fiscal 2025 earnings were strong by any traditional measure: • Subscription revenue grew 21% year over year • … Read More Categories: ServiceNow
What Microsoft Customers Want From Microsoft in 2026: Stop Pushing and Start Proving Value January 29, 2026 Adam Mansfield Reading Time: 3 minutes Microsoft is heading into 2026 with a massive footprint in the enterprise industry. But with that dominance comes a growing… Read More Categories: Microsoft
How Salesforce Can Accelerate Growth in 2026: Start by Easing Up and Listening January 28, 2026 Adam Mansfield Reading Time: 2 minutes Salesforce is heading into 2026 under familiar pressure: growth has slowed to the single digits, investors want acceleration, and customers… Read More Categories: Salesforce
ServiceNow Impact: The Hidden Costs No One Is Talking About and How to Negotiate Them Down December 16, 2025 Adam Mansfield Reading Time: 3 minutes As companies across the U.S. and globally head into year-end renewal season, ServiceNow customers are encountering a familiar but increasingly… Read More Categories: ServiceNow
A Hidden Renewal Clause That Could Quietly Inflate Your SaaS Costs October 21, 2025 Adam Mansfield Reading Time: 3 minutes A new trend is surfacing in SaaS contracts that could have a major impact on your renewal pricing if you’re… Read More Categories: Contract Negotiations
SaaS Price Increases: What If Vendors Only Charged More When You Got More? September 4, 2025 Adam Mansfield Reading Time: 3 minutes Price increases are one of the most common and frustrating challenges enterprises face when managing their cloud software portfolio and… Read More Categories: Cloud, Microsoft, Salesforce, ServiceNow, Uncategorized
Microsoft Ends EA Volume Discounts: What It Means and How to Respond August 13, 2025 Adam Mansfield Reading Time: 3 minutes Microsoft has made a sweeping change to its Enterprise Agreement (EA) contracting model that will impact all EA customers. On… Read More Categories: Microsoft
Salesforce Increasing Pricing and Adding Agentforce Options: What Customers Need to Know Now July 1, 2025 Adam Mansfield Reading Time: 3 minutes Salesforce recently made some announcements that will impact go-forward pricing, packaging, and the way customers will pay for Agentforce. These… Read More Categories: Salesforce
Salesforce’s New Agentforce Pricing: What Customers Should Know May 22, 2025 Adam Mansfield Reading Time: 3 minutes Salesforce recently rolled out a major update to how it prices Agentforce, its AI offering, and it’s a meaningful shift… Read More Categories: Salesforce
How ServiceNow Customers Can Get the Most Out of Knowledge (Before, During and After) April 24, 2025 Adam Mansfield Reading Time: 6 minutes If you own and are responsible for your company’s ServiceNow relationship, make purchasing decisions, are tasked with negotiating ServiceNow renewals,… Read More Categories: ServiceNow