Salesforce vs. ServiceNow: The Battle for CRM & ITSM Dominance March 19, 2025 Adam Mansfield Reading Time: < 1 minutes The CRM and ITSM battleground is heating up! Salesforce and ServiceNow are stepping into each other's territories, creating opportunities… Read More
Salesforce Customers Are Pushing Back – Here’s Why March 4, 2025 Adam Mansfield Reading Time: < 1 minutes Many CIOs are voicing a common concern: Before investing in new Salesforce products, they need to see more value from… Read More
Salesforce Q4 FY25 Earnings: Growth, Misses, and the Future of AI & Data February 27, 2025 Adam Mansfield Reading Time: < 1 minutes Adam Mansfield breaks down Salesforce's Q4 FY25 earnings, revealing mixed results with single-digit growth and some key misses on analyst… Read More
Navigating SaaS Pricing: Key Strategies for Actually Locking in Pricing February 26, 2025 Adam Mansfield Reading Time: < 1 minutes In this insightful discussion, we explore the critical aspects of negotiating software-as-a-service (SaaS) pricing with major vendors like Microsoft, Salesforce,… Read More
SaaS Vendors’ Shift to Consumption-Based Licensing: What You Need to Know February 12, 2025 Adam Mansfield Reading Time: < 1 minutes As the biggest SaaS vendors (Microsoft, ServiceNow, and Salesforce) pivot to consumption-based licensing models for AI products and services, how… Read More
Salesforce Shakeup: New Leadership, AI Strategy, and Market Reactions February 7, 2025 Adam Mansfield Reading Time: < 1 minutes Salesforce just made a game-changing announcement—combining the COO and CFO roles into one, appointing Robin Washington to lead the charge.… Read More
Salesforce Needs Customers to Use Agentforce – This Could be a Good Thing for Customers February 6, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode, we dive into the latest Salesforce renewal negotiations and the growing emphasis on AI and Data Cloud.… Read More
Salesforce Q3 FY25 Earnings: Focused on Pushing Agentforce and Data Cloud On Customers December 4, 2024 Adam Mansfield Reading Time: < 1 minutes Insights for IT Negotiations · Salesforce Q3 FY25 Earnings: Focused on Pushing Agentforce and Data Cloud On Customers Salesforce’s Q3… Read More
Salesforce Agentforce: How This New AI Feature Will Impact Customers October 3, 2024 John Belden Reading Time: < 1 minutes This week, John and Kylie are talking with UpperEdge’s Salesforce expert advisor, Adam Mansfield, about the vendor’s recent Dreamforce event… Read More
Salesforce FY25 Q2 Earnings: How Salesforce’s Revenue Should Inform Your Dreamforce Strategy August 30, 2024 Adam Mansfield Reading Time: < 1 minutes Insights for IT Negotiations · Salesforce FY25 Q2 Earnings: How Salesforce’s Revenue Should Inform Your Dreamforce Strategy Salesforce’s Q1 FY25… Read More