Salesforce’s New Agentforce Pricing: What You Need to Know May 21, 2025 Adam Mansfield Reading Time: < 1 minutes Salesforce just announced a major update to its AI offering, AgentForce pricing model, introducing flex credits as a new, results-based… Read More
Why the Right TPA Is Your Competitive Edge in the Age of AI May 15, 2025 John Belden Reading Time: < 1 minutes As vendors like Microsoft and Accenture leverage AI to gain an edge in IT negotiations, enterprise buyers risk falling… Read More
SaaS Vendor Frustrations: Price Hikes, AI Pushes & Finding Leverage May 1, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield and Kylie Chisholm have a candid conversation on… Read More
SaaS Flexibility: A Promise That Was Never Fulfilled April 22, 2025 Adam Mansfield Reading Time: < 1 minutes In this candid session, Adam Mansfield, Advisory Practice Leader at UpperEdge, challenges the long-held promise of SaaS flexibility. Drawing from… Read More
The Hidden Traps in SaaS Renewals: What Vendors Don’t Want You to Know April 11, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode, Adam Mansfield, Advisory Practice Leader at UpperEdge, breaks down the fine print pitfalls in SaaS renewal negotiations… Read More
Navigating Salesforce’s Success and Security Offerings’ Licensing Metrics April 10, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode, Adam Mansfield, Salesforce Advisory Practice Leader at UpperEdge, breaks down the complexities of Salesforce's Success Plans (Premier… Read More
One of the Hidden Traps in Enterprise SaaS Contracts – What You Need to Know! March 25, 2025 Adam Mansfield Reading Time: < 1 minutes Are you truly getting the flexibility you need from your enterprise SaaS vendor (Salesforce, ServiceNow, Microsoft etc.) and are… Read More
Mastering SaaS Negotiations: Key Strategies for IT Leaders March 20, 2025 John Belden Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, hosts Adam Mansfield and Kylie Chisholm dive into the evolving landscape… Read More
Salesforce vs. ServiceNow: The Battle for CRM & ITSM Dominance March 19, 2025 Adam Mansfield Reading Time: < 1 minutes The CRM and ITSM battleground is heating up! Salesforce and ServiceNow are stepping into each other's territories, creating opportunities… Read More
Salesforce Customers Are Pushing Back – Here’s Why March 4, 2025 Adam Mansfield Reading Time: < 1 minutes Many CIOs are voicing a common concern: Before investing in new Salesforce products, they need to see more value from… Read More