Salesforce’s New Agentforce Pricing: What Customers Should Know May 22, 2025 Adam Mansfield Reading Time: 3 minutes Salesforce recently rolled out a major update to how it prices Agentforce, its AI offering, and it’s a meaningful shift… Read More Categories: Salesforce
Salesforce Product Changes: What You Need to Know and How to Navigate Them May 20, 2025 Matt Gowing Reading Time: 3 minutes Salesforce has been accelerating its transformation into an AI-first platform since the summer of 2023 when the vendor applied a… Read More Categories: Salesforce
SaaS Vendors Push Consumption-Based Licensing for AI Offerings: What Customers Need to Know March 4, 2025 Adam Mansfield Reading Time: 4 minutes The SaaS landscape is undergoing a significant transformation as leading SaaS vendors, like Salesforce and ServiceNow, pivot from traditional per-user,… Read More Categories: Artificial Intelligence, Contract Negotiations, Salesforce, ServiceNow
Salesforce’s Recent Acquisitions: Innovation or Integration Headache? November 12, 2024 Erik Bullard Reading Time: 4 minutes Salesforce's new Agentforce offering seems to be a culmination of capabilities from recent Salesforce acquisitions. Here is how the most… Read More Categories: Salesforce
Salesforce Agentforce: How This New AI Feature Will Impact Customers October 10, 2024 John Belden Reading Time: 2 minutes In this episode of Insights for IT Negotiations, we chat with Adam Mansfield, UpperEdge's Salesforce Practice Leader, to dive into… Read More Categories: Salesforce
Uniquely Licensed Salesforce Products and the Pitfalls to Avoid July 23, 2024 Bearson Smith Reading Time: 4 minutes Salesforce is one of the leading CRM platforms in the world. As such, most organizations have purchased their CRM SaaS… Read More Categories: Salesforce
How to Prepare for a Successful SELA Negotiation March 26, 2024 Erik Bullard Reading Time: 4 minutes We explored Salesforce’s motivation to land more SELA deals in the first part of this series – spoiler alert –… Read More Categories: Salesforce
Salesforce Einstein Copilot: What Customers Need to Know about the Generative AI Tool March 14, 2024 Adam Mansfield Reading Time: 7 minutes At the end of February 2024, Salesforce announced the “public Beta availability” of Einstein Copilot, a new customizable, conversational, and… Read More Categories: Salesforce
3 SELA Pain Points for Salesforce Customers March 5, 2024 Erik Bullard Reading Time: 4 minutes Are you currently a SELA customer and have concerns about the value you are receiving from your deal? Perhaps you… Read More Categories: Salesforce
Salesforce Enterprise Licensing Agreements: Salesforce’s Motivation for More SELA Deals February 28, 2024 Erik Bullard Reading Time: 4 minutes If your enterprise is not seeing your desired internal growth (or even if it is), it is still likely that… Read More Categories: Salesforce