How to Make Your SLAs Meaningful in SaaS Cloud Agreements December 28, 2021 Adam Mansfield Reading Time: 5 minutes A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum… Read More Categories: Application Management Services, Cloud, Contract Negotiations, IT Sourcing, System Integrators
Consumers Are the Gateway to Enterprise Adoption: Microsoft vs. Google September 15, 2021 Adam Mansfield Reading Time: 4 minutes Enterprise executives know that employees are most productive when they have the right tools and more importantly, know how to… Read More Categories: Google, Microsoft
Microsoft is Increasing Pricing – What Customers Need to Know September 9, 2021 Adam Mansfield Reading Time: 5 minutes Microsoft recently announced that they are going to be hitting their enterprise customers with price increases to some Office 365… Read More Categories: Microsoft
What Salesforce+ Means for Enterprise Customers August 31, 2021 Adam Mansfield Reading Time: 6 minutes Salesforce recently announced Salesforce+, a groundbreaking extension of the Salesforce brand and overall marketing strategy. As an on-demand video streaming… Read More Categories: Salesforce
Is AWS Forming a “Rebel Alliance” to Take on Microsoft? August 5, 2021 Adam Mansfield Reading Time: 7 minutes Amazon Web Services (AWS) has reportedly discussed forming an alliance with Dropbox, Slack, Smartsheet, and others to create a bundle… Read More Categories: AWS, Microsoft
Getting to No: 3 Things your Cloud Vendor Won’t Give You (And What to Ask for Instead) July 29, 2021 Adam Mansfield Reading Time: 7 minutes Knowing what vendors will say "no" to can be a powerful tool in your negotiation arsenal When a company properly… Read More Categories: Cloud, Contract Negotiations
How to Turn Your Microsoft Underutilization into Leverage May 18, 2021 Adam Mansfield Reading Time: 5 minutes In nearly all of the Microsoft engagements where we have advised over the years, there has been some level of… Read More Categories: Microsoft
What Microsoft’s Acquisition of Nuance Means for Customers April 22, 2021 Adam Mansfield Reading Time: 5 minutes On April 12th, Microsoft announced the $19.7B acquisition of Nuance Communications, a provider of artificial intelligence (AI) and speech recognition… Read More Categories: Microsoft
Do Customers Really Benefit from ServiceNow’s Innovation? March 25, 2021 Adam Mansfield Reading Time: 7 minutes ServiceNow CEO, Bill McDermott, recently stated, “We want to be the most innovative, the fastest-moving, most resilient enterprise performer for… Read More Categories: ServiceNow
Salesforce Customers – Where are Your Subscription Fees Going? March 10, 2021 Adam Mansfield Reading Time: 6 minutes Salesforce’s full year FY21 results showed that Salesforce blew past its $20B target. They also raised FY22 revenue guidance (to… Read More Categories: Salesforce