- Greg Hall
- Reading Time: 5 minutes
Companies are always looking for ways to improve their processes and lead with more efficiency. One of the most productive…
Application Management Services
- UpperEdge
- Reading Time: 4 minutes
Negotiating with the likes of Accenture, Deloitte, and other major vendors for strategic transformation initiatives is a challenging task, and…
- Adam Mansfield
- Reading Time: 5 minutes
A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum…
- Greg Hall
- Reading Time: 5 minutes
There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such…
- Categories: Application Management Services, Managed Services
- Greg Hall
- Reading Time: 3 minutes
How CIO’s and CTO’s are Changing the Narrative on AMS Expectations Application Management Support (AMS) providers aren’t winning or preserving…
- Categories: Application Management Services
- Greg Hall
- Reading Time: 4 minutes
Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services…
- Categories: Application Management Services, IT Sourcing
Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals: Solid…
- Categories: Application Management Services, I&O Services, IT Sourcing
- UpperEdge
- Reading Time: 4 minutes
With the advent of the digital enterprise where more and more organizations are executing to their digital agenda, new technologies…
- Categories: Application Management Services
- Ted Rogers
- Reading Time: 4 minutes
You run your business every day and your experience qualifies you for your role. But how often do you engage…
- Len Riley
- Reading Time: 3 minutes
Migrating to S/4HANA is a huge endeavor that requires the participation of both internal stakeholders and external advisors to enable…
- Categories: Application Management Services, Cloud, ERP Program Management, SAP, System Integrators