Blog

When determining what level of SAP support you will require going forward, it is important to consider what level of support you are currently operating...

Systems Integrators will be in high demand this year as digital transformation projects heat up. Here’s how to make your project stand out in a...

With a database of system implementation projects totaling $20B in project cost, UpperEdge has reviewed and supported the development of numerous Master Statements of Work...

Throughout my career, I have been fortunate enough to be a part of and lead several IT-enabled transformation projects.  In the past several years, I have...

It is impossible for enterprises to not use the cloud.  Failing to find new ways to lean heavier on cloud solutions to drive expected business...

Are you considering becoming a new ServiceNow customer or do you have a ServiceNow renewal coming up?  Beyond just getting the best ServiceNow pricing and...

Procurement departments often seek out “best practices” to help them achieve the most favorable outcome from their cloud renewal negotiations. Too often these good intentions...

Cloud vendors could go a long way toward building trust with their customers and differentiating themselves in the market with two key changes in their...

In light of the unknown impact the pandemic will have on all businesses, transformational SAP projects are now under immense scrutiny to justify the commitment...

When it comes to IT spending, it’s never about how much an organization spends as a percent of revenue, it’s a matter of how and...

Negotiating with a SaaS cloud provider can be more unforgiving than you may think.  Since your initial transaction will create a precedent for future negotiations,...

In a prior blog, we discussed the top 10 business scenarios impacting organizations’ risk exposure to an Oracle audit. These business events were described as...

Leverage is the key to all negotiations.  No matter how great your benchmarking data may be or how skilled an orator you are, without negotiation...

Though Workday has primarily been known as a leader and innovator in the HCM space, their recent acquisitions and expansions into the financials, planning, and...

Relationships with your System Integrator (SI) are two-sided.  On your side, you enter the relationship knowing that it needs to end as quickly as possible,...

If you have ever been tasked with having to negotiate a better deal with Microsoft, you have most likely stayed up many nights trying to...

As the year end approaches, many organizations find themselves in the final strokes of their Microsoft renewal negotiation.  Microsoft is gearing up to close the...

While some customers may have constructive criticism for SAP related to Indirect or Digital Access, it is often important to take a step back and...

It is not hard to come across a blog or article that covers the “must haves” or “gotchas” in an IT outsourcing agreement and, for...

The sourcing and selection of your IT Services partner often spans over several months and requires significant time and effort from your cross-functional teams. Closing...